Do not operate a returns policy?

[Gay]

I bought 6 rubber mats yesterday unfortunately the measurements I had for the stable were the external measurements not internal so I actually only needed 5. Having contacted the company who provided them they told me they do not operate a returns policy and have no easy system to raise a cheque for refunded goods (I paid by cheque). They are offering me a discount against some Aquamax bedding instead - what do you think can they do that?

[amandal]

I can't believe that a company doesn't have a company chequebook ? Check the small print either on your order or if you bought online on the site. I think with a little bit of assertiveness you may be able to get your money back, either that or they resell quite well in local tack shops/feed shops ?

[Denbenj]

Yes seems odd! Defo check out all the small print. I thought it was actually illegal for a shop not to offer any returns policy... I remember a big hoo haa recently over clothing stores doing it.

[Denbenj]

well if they dont have an easy system.. they will have to just do it the hard way!!!

Demand a Bank transfer then or something along those lines show your in the know!

[Nookster]

i thought by law you were allowed a colling off period. Part of your 16 day right to refund?

Best way to check is to contact trading standards and get advise from the people that know

[Gay]

Just checked the trading standards website and you are not entitled to anything if you make a mistake ie. wrong colour or size. Only got some more bedding yesterday also and you are supposed to use nine bags of Aquamax I think will only get five for the mat so it would mean buying more unless I can mix it with Nedz bed Pro?

[becs]

I thought that with mail order, you have a right to return the goods within 14 days for whatever reason. Many companies offer over & above that to compete to keep customers happy.

[Gay]

I actually collected them from a local company.

[andreaB]

if the policy is claerly stated & the goods are not faulty they are within right to do that

however as already stated if you bug them over it they may well relent , the chances of them not having a cheque book are very slim , sounds like they are just trying to discourage you