Freeform arrived.

[Kadi]

Was sooooo excited this morning:D .......my freeform sb arrived so did my Barnes Buckles (thanks Norm), couldn't wait to get over the yard to try them out.

Unpacked and checked saddle only to find it's a 16 1/2" seat and not the 17" that I ordered.GRRRRRRRR:mad:

I was so looking forward to getting it and now I'm really fed up:mad:

xxx

[No_Angel]

we wanted a larger seat on our freeform sb, but the seats on the sb only go up to 16 1/2 inch, they wont put a larger seat on.

[mayoguinness]

How frustrating:(

[Kadi]

Oh no! Please don't say that!!!!!!

If thats the case it will have to go back!:mad: :mad: :mad:

The agent said I could go up to a 17".

Why didn't they tell me that when I ordered a 17" seat????

I really thought I'd found the perfect saddle.

It was a 16 1/2 that I tried out and it was fine until I cantered it just wasn't quite big enough and would throw me forward in the saddle.:mad: :mad: :mad:

xxx

[No_Angel]

I had the same problem, an agent told us we could have a 17 1/2 inch seat on an sb, but when we phoned goldfinch they say we could only go up to a 16 1/2 inch, we didint buy a saddle off them, we bought one second hand, but the spare seat are over £100:eek: so were looking into getting a freemax seat from shires instead. we have ridden in the 16 1/2 inch and to be honest its fine, the pommel is a bit high, but you get used to it.

[Kadi]

Just checked the brochure and Omnika web site (people who make them) and it clearly states that seat sizes for sb are 15" - 17":confused: :confused: :confused:

[No_Angel]

i know, the freeform usa website says it aswell
http://www.freeformusa.com/freeform.html

[martini55]

I would phone Helen at Goldfinch and discuss it. I found her to be very helpful when I was going through the process of trying out the freeform.

[Kadi]

First thing I did was email Helen as I always seem to get answer phone when I ring.

Have also been in touch with my local agent who has said she will do any returns for me (thank you Genene).

xxx

[Kadi]

Just heard back from Helen.

Hi Karen

My apologies. Return the seat and I'll put one in the post as soon as it lands with a cheque for the postage.

ATB
Helen

I'm a 'Happy Bunny' now.:D :D :D

xxx

[Showjumper]

Great that it's all sorted.

[Remmy]

Unpacked and checked saddle only to find it's a 16 1/2" seat and not the 17" that I ordered.GRRRRRRRR:mad:

Just a technical point, but, you shouldn't have to pay the postage for your replacement seat nor the return postage of the incorrect seat. It was an error on their part - agent, goldfinch, whoever. I would suggest that you request a refund for your postage and expect and cheque in the same package as the seat or speak to Trading Standards. You'll be paying about £12 extra for THEIR mistake.

[Kadi]

Remmy-
Seat now on it's way back to Goldfinch.

Have to pay postage £7.75 but they will sent a cheque with replacement seat to cover it.
Hopefully will have both on Tuesday.

N0_Angel-
Must admit that for a while this morning i was in a state of sheer panic ' :eek: OMG I've found the perfect saddle that isn't perfect because I can't have a bigger seat, what the hell am I going to do because I'll never find another saddle like it:eek: ' lol:D :D :D


xxx

[Remmy]

OK, that's good :) just wanted to make the point clear that's all - as so many retailers are quite happy for their customers to foot the cost of returns!