Joules Online

[dessert_storm87]

Has anyone ordered anything from Joules' website?

I ordered a few polo tops from there on Monday evening (early xmas pressie to myself :D), and wanted them quickly so paid the (rather extortionate..) £9 express delivery charge.

They are meant to take 24hrs with the express delivery, so should've been here yesterday... however it's been almost 4 days now and they still haven't arrived!

Has anyone else had any problems like this? :confused:

[HJ]

Never, I always thought they were good at delivering and I never pay the express delivery charge

[posie]

i've always had everything come through quickly... BUT remember there are postage strikes if it's royal mail....

[mikh]

postage strike but you should get your money back as you've paid for next day

[PocketRocket]

they wer always really good, i payed for a robinsons order mon and got it wed duno if there royall mail tho

[Elly Koopman]

Special delivery items are treated the same through RM strikes (as in still guaranteed), it's only regular post that gets forgotten about :rolleyes:

I'd phone them up and ask them where it is - I would've thought that they have a tracking number if they have sent it out so it is traceable.

[cherry*star]

Some places have a processing time on the order so even if you order next day delivery, it will still take 5-10 days to process the order and get it ready for dispatch!! Hope your order turns up soon!

[Sunshine-x]

They have always been brilliant when I have ordered but i dont bother with express dleivery as the normal one is like £5 anyway!! But post is a nightmare at the moment.

[Trewsers]

I've never had probs with JOules, they've always been really good. Shame about your tops taking so long to come!

[Trewsers]

Oh yes, there is talk of a postal strike, my lovely mummy posted my anniversary card 2 weeks early lol!!!

[skewbald_girl]

Same thing happened to me a few weeks ago and they gave me gift vouchers to make up for not getting next day delivery.

[dessert_storm87]

Thanks for all your replies :) If they don't arrive tomorrow I'll def contact them, wouldn't mind getting some vouchers! :D