View Full Version : Frogpool Mannor Saddlery - opinions?
23rd Jan 2006, 05:55 PM
Are Frogpool Manor saddlery any good at dispatching their items within a decent time period? Anyone got any experience of them at all?
23rd Jan 2006, 06:10 PM
never bought from them I'm afraid as they are always considerably more expensive than anywhere else.
23rd Jan 2006, 09:52 PM
Bought a rug from there once that wasn't in stock, told 2-3 weeks, cancelled order a month later then a month after that got a phone call asking if I still wanted the rug :rolleyes: Wouldn't be my first choice for shopping after that.
23rd Jan 2006, 10:08 PM
I've placed two orders with them because I like the lay out of their website, with a good selection and good online prices. However, they didn't fulfil either order entirely. When items were out of stock, they didn't bother to inform me until I chased them with telephone calls. After one such enquiry, when I pressed hard for information! I was told the Thermatex I ordered would be delivered in about three weeks. Two months later, I cancelled it!
I'm afraid the service is just too poor for me. I have been a fan of Derby House until this past 10 days when they sent me the same item wrongly twice - it was mis-labelled. Wouldn't you think when I returned it explaining that, it might have ocurred to them that a batch may have been mis-labelled and they would check the second one they were sending to me :rolleyes: Its the only error they have made in many orders though, but so stupid! I'm past caring now and have cancelled it. This means I have payed £4.95 p&p for a grooming spray and a £0.50p mane comb :mad:
If they have what you want, you can't beat Rideaway really. The prices are good and you see online what is instock before placing the order.
24th Jan 2006, 08:41 AM
i've never had problems with Derby House or Frogpool. Rideaway on the other hand made a hash of my order for my high riders. when i placed my order (by phone) they said i'd get them in 2-5 days. 7 days later i phone to be told they have no record of my order (despite taking my money :rolleyes: ). i phoned a subsequent 3 times and got 3 different stories. boots eventually turned up 3 weeks later!! was not a happy bunny.
my local tack shop have recently set up an online shop. its still under construction but they do take phone orders and they are fantastic :) www.hayfieldsaddlery.com their whole range isn't on the site but if you phone them they are very helpful!
24th Jan 2006, 10:43 AM
Have to say I've never done mail order from either.
I bought a bit from Fylde saddlery though, went up to order it, and then they posted it out. It was going to cost £50 (special order) but the invoice said £80. I would've liked a phone call for that as it's quite a big increase, and if I'd known it was going to be £80 I wouldn't have bothered, but I'm still impressed with the bit so nevermind.
We have a mailorder warehouse where I work and I deal with quite a few complaints on a saturday, but as my boss pointed out, when they're sending out 50-70 orders a day, one or two wrong isn't bad. I just seem to deal with the week full. :rolleyes:
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