Gingers front shoe was been loose but i knew my farrier was away on holiday. I checked it every day to make sure no damage was being done but on Saturday I when I knew he was back I thought it has be be sorted now.
I didn't call at the weekend and obviously didn't ride. I sent him a message on Monday morning I also knew that one of the other ladies had he coming to her boys that afternoon.
he messaged straight back and said not a problem. I turned up and got the boy in he fixed the shoe as we chatted about his holiday.
He asked when he pulled it I said last week, he asked why I didn't message him earlier. I knew you were here on Monday it was not life threatening and I would never call at the weekend unless it was really urgent.
I then said can I add the cost of the refit to next weeks as they are due then anyway.
No charge...He wished most of his customers thought like that.
I didn't call at the weekend and obviously didn't ride. I sent him a message on Monday morning I also knew that one of the other ladies had he coming to her boys that afternoon.
he messaged straight back and said not a problem. I turned up and got the boy in he fixed the shoe as we chatted about his holiday.
He asked when he pulled it I said last week, he asked why I didn't message him earlier. I knew you were here on Monday it was not life threatening and I would never call at the weekend unless it was really urgent.
I then said can I add the cost of the refit to next weeks as they are due then anyway.
No charge...He wished most of his customers thought like that.