Completely not horse related, but I need your opinions. What is the best energy company for customer service? (Not nec. cheapest)
I am sick to the back teeth with Eon and Eon next, I have 3 accounts, 2 for my house and 1 for the farm and they can’t combine them in terms of management.
The farm one I had to battle for 6 months spending hours on the phone to get £250 of charges removed from the account for the time before I even knew there was power there when it wasn’t being used.
My house electric was transferred from SSE to npower 16th January and I had zero balance, they were then bought out by Eon Next on March 20th and they put a debt of just over £223 on my account based on an estimated meter reading from Npower, Eon Next didn’t take a reading until June which was significantly less than the transfer estimate and they are telling me it’s on npower and nothing to do with them (even though everything online says they can deal with npower queries).
2 calls today, both the same answer - not their problem, asked for a manager and told one wouldn’t be available for over a week, had to get irate to get them to log a formal complaint. Not good enough.
I am sick to the back teeth with Eon and Eon next, I have 3 accounts, 2 for my house and 1 for the farm and they can’t combine them in terms of management.
The farm one I had to battle for 6 months spending hours on the phone to get £250 of charges removed from the account for the time before I even knew there was power there when it wasn’t being used.
My house electric was transferred from SSE to npower 16th January and I had zero balance, they were then bought out by Eon Next on March 20th and they put a debt of just over £223 on my account based on an estimated meter reading from Npower, Eon Next didn’t take a reading until June which was significantly less than the transfer estimate and they are telling me it’s on npower and nothing to do with them (even though everything online says they can deal with npower queries).
2 calls today, both the same answer - not their problem, asked for a manager and told one wouldn’t be available for over a week, had to get irate to get them to log a formal complaint. Not good enough.