When you find your hire company, learn from my bitter experience! I hired a small lorry from a company (who I now hear are no longer hiring). Had a long conversation about not needing living, wanting my two to travel side by side as they were used to and with a low ramp, wanting a "ladies box" because I haven't driven lorries much. Was told yes, you can have the small box (I knew this was a little blue one that my friend had used before). I also checked that I could hire for an extra day before, to practise loading and driving. Agreed a price for a week's hire - so it wasn't cheap!
Came to sorting out my practise day, and it wasn't possible because the lorry was being repaired. OK, just have to do it for live on the day I needed to travel. Arrived on the morning and was told cheerily that I had been "upgraded" - the little blue lorry hadn't been repaired. Upgraded to a 3 horse lorry with living. I said "I can't drive that!", but he insisted it would be fine and like a fool I went ahead with it - talk about being put on the spot - what else would I do with no notice? But it was so big - not if you're experienced - but this was my first time driving anything like this!
It was a nightmare, the ponies travelled badly, I was a wreck driving it, when we got to our destination we needed a hammer to get the metal pins up on the ramp and the partitions. The ramp was so heavy that 3 women struggled to lift it. The toilet didn't flush, the water from the tank stank like rotten eggs.
The hire man was no help beyond offering to drive it back for me, and saying "horses travel in whatever you put them in". Well, I don't think that's fair on them.
The lorry went back empty. In spite of complaints he took the money out of my account. And of course, I don't have a leg to stand on, because how can I prove what I'd hired?
Can you tell I'm still seething?? So, when you find the elusive hire company, get something in writing to confirm what is booked.
(Personally, I'm glad they've stopped trading. But I now discover that their business had some troubles - is that what goes around comes around?).